All our products are made to order in our design studios in the UK - products are normally dispatched within 1 - 7 working days.
Fabric is usually sent same day or next day by Parcelforce 24/48 (or recorded delivery for smaller parcels.)
We say - 'Please allow up to 28 days for delivery' (This is only in exceptional circumstances like extreme weather conditions, e.g snowed in, floods - and we always notify customers if there is a delay)
We email a confirmation email with the Parcelforce or Royal Mail parcel numbers so that you can track progress. Small items are sent by 1st Class recorded delivery or Special Delivery.
Outside UK deliveries are by Parcelforce Worldwide or Airmail Airsure for smaller items
Europe -please allow 5 - 10 days from dispatch
USA - please allow 5 - 14 days from dispatch
Asia/Australasia - please allow 7 - 14 days from dispatch.
All import duites and taxes of the country are payable by the customer.
Refunds from returned faulty products/goods will be made by the same transaction method by which the product was originally purchased. That is, if payment was by credit/debit card, the refund will be refunded to that credit/debit card. A cheque will be refunded by a cheque. Returns are only accepted for faulty goods. Cut fabric and tailor made items cannot be be refunded unless faulty. All products are quality checked and rechecked before sending. Refunds will be processed within 30 days of receiving the returned/cancelled goods and we will email you to say the transaction has been completed. (Although we will normally refund same day) You may cancel your order at any time up to dispatch, and return non custom made products for any reason up to seven days from delivery date. (Or 7 days from Christmas Day for Christmas presents) You must notify us of cancellation or return, and return the goods in complete, unused and ‘as new’ condition, perfect and undamaged. The goods should be returned packed carefully and undamaged with your details (so we know where it has come from in order to be able to send you your refund). Please be sure to pack the product with care (e.g in the same manner it was sent to you e.g throws and fabric are rolled to avoid creasing) and securely - we cannot be held responsible for goods returned damaged - a claim has to made to the carrier by the sender, for damaged goods. Sender is responsible for postage costs.
We strongly advise that you send by any signed for Insured service such as recorded delivery, Parcelforce or Special so that if lost you can make a claim against the carrier. For items of value over £46 (maximum recorded delivery cover) we recommend that you use Parcelforce (at local Post Offices) or Special Delivery and make sure the insured value is adequate. We cannot take responsibility or refund for any items lost or damaged in transit (i.e items that we have not received back or are damaged)Important information for returns outside Europe
International - Please boldly label the parcel 'Returned Goods' or it may be subject to import duty, VAT and extra handling charges, charged by Customes and Excise and could be as much as £100, which is the customer's responsibility (see terms and conditions) *
Return address: The Throw Company Ltd., The Buchanan Studio. 5, Buchanan Units. Stephenson Road. Clacton On Sea. Essex. CO15 4XA
* Although we will endeavour to recover these costs from Customs and Excise (where applicable) on behalf of the customer we have no obligation to do this. It is a long complicated, protracted procedure and may take as long as 6 weeks.