The Throw Company is a registered company in England & Wales · No. 5315688
Our terms and conditions comply with UK legislation to ensure customers can shop in confidence with the Throw Company Ltd.
All prices quoted on the site are in sterling, and are exclusive of post and packaging. We only charge a nominal £3.95 - £5.95 for postage and packaging in the UK Mainland. Prices are subject to change from time to time. Details of postage and packaging charges outside UK will be found at checkout.
We take all major credit cards, debit cards and paypal for orders placed on our website or by telephone. We can raise a paypal invoice if you prefer. If you wish to order by post, it is advisable to pay by cheque, UK Postal Order or a money order. Please do not send any cash in the post.
When we receive an order we will send a confirmation email and this constitutes a legal contract with you. When the goods are dispatched we will email you again to inform you.
While we make every effort to keep all fabrics in stock, occasionally a fabric may not be in stock (either due to demand or circumstances beyond our control). We will always email to you an ETA, but be assured this is a rare occurrence.
Our products and colours are as true to the pictures (and descriptions) as is possible but please bare in mind, colours can appear slightly different from computer screen to screen. Pictures are only a guideline to colour. Swatches are available so if in doubt please order a free swatch. Like wool and other fabrics, faux fur colour can sometimes vary from roll to roll and batch to batch, so we cannot absolutely guarantee that the faux fur or fabric will be identical to the swatch you have. (Although it usually is) It is advisable (like wool) if you are making several items or plan to buy several products of any particular faux fur that you buy the fabric and products at the same time as subsequent orders may differ slightly.
All our products are inspected at all levels of manufacture and checked by stringent quality control to be sure they are in perfect condition before dispatch. Our packaging is sturdy and the products are bubble-wrapped to protect them, but unfortunately they are occasionally (rarely) damaged in transit. If the product in your package is showing obvious signs of damage, please refuse to accept it and notify us immediately. If the damage is only clear once the package has been opened, please inform us within 24 hours of receipt. – email@example.com Then we can arrange collection and delivery of a replacement.
All our products are tailor-made to order. We have a 7 day no quibble returns policy provided the item is returned to us within the 7 days from delivery, in perfect, unused and unworn condition and packed carefully to avoid damage. Please return by a signed for method (for your own security) as we cannot refund worn, used, damaged or lost items. Cut fabric and tailor made/custom made items cannot be refunded unless faulty. Delivery is within 28 days from order. However, most items will be dispatched within 2 to 3 working days of order. (With the exception of the Christmas and New Year holidays where deliveries could take longer) We send our products via Parcel Force 24/48 hour signed for delivery, (or Recorded Delivery for smaller items) but please allow approximately two to three working days for delivery by Parcel Force (UK) and up to ten days elsewhere. We will email you when the order is dispatched, and will also email you if there is any delay with the order, giving you an ETA. We cannot give you an exact day of delivery. All our deliveries are to be signed for. We cannot accept delivery instructions such as 'leave in cupboard'. Any goods showing obvious signs of damage should not be accepted. Please refuse the delivery, and it would be extremely helpful if you could inform us immediately so that we can arrange a replacement:- firstname.lastname@example.org
International orders are subject to additional freight charges, as well as local duty and taxes. It is the customer's obligation to pay all duties and taxes. We do not accept any responsibility for these charges. Customers are responsible for all shipping charges incurred in returns or exchanges and all duty and taxes and handling charges relating to these. Please email our customer services and we will be able to email you with the carriage charges – email@example.com or put items in your basket and click on the relevant country/zone in the drop down, which will give you the carriage cost (you can always remove them from the basket after) There are no export restrictions on any products supplied via our website. Our payment channel accepts sterling, Euros and US dollars, but your transaction will be converted to your currency at the rates of exchange applicable when the transaction is processed by Streamline.
Our products are guaranteed against faults in manufacture, materials or workmanship for 12 months from delivery. Our guarantee only covers domestic use. If your product develops a fault within 30 days of delivery, the product may be returned for either a full refund or a replacement. If the fault develops within the 30 day to 12-month period, or has been worn (in the case of fashion and accessories) then a replacement is offered after return of the faulty product. This guarantee does not apply to accidental damage, abuse, neglect, commercial use, exposure to heat or washing in the case of throws, or in the case of cushion covers and fashion - not washing according to our instructions.
Please note with Faux Fur it is normal to have some dye marks, irregular edges or rough areas/marks/holes in the salvage area. (Edges) and occassional dye marks in the salvage area and on the reverse side. This due to the manufacturing process and does not effect the quality of the right side.The faux fur is usually manufactured to a width of around 155 - 165 cm to allow for this. i.e so that you do get at least 150cm in width. (140cm for Tisavel and Tyber ) Cut fabric and tailor made items cannot be refunded unless faulty.
Refunds from returned faulty products/goods will be made by the same transaction method by which the product was originally purchased. That is, if payment was by credit/debit card, the refund will be refunded to that credit/debit card. A cheque will be refunded by a cheque. Cut fabric, tailor made/custom made items and reduced or sale items cannot be refunded unless faulty workmanship or materials. All products are quality checked and rechecked before sending. Refunds will be processed within 30 days of receiving the returned/cancelled goods and we will email you to say the transaction has been completed. (Although we will normally refund same day) You may cancel your order at any time up to dispatch, and return non custom made products for any reason up to seven days from delivery date. (or 7 days from Christmas Day (25th December) for Christmas presents bought in December)
We have a 7 day no quibble returns policy provided the item is returned to us within the 7 days from delivery, in perfect, unused and unworn condition and packed carefully to avoid damage. Please return by a signed for method (for your own security) as we cannot refund worn, used, damaged or lost items. Cut fabric, tailor made/custom made items and reduced or sale items cannot be refunded unless faulty workmanship or materials.
Please email us of cancellation or return, and return the goods in complete, unused and ‘as new’ condition, perfect and undamaged. The goods should be returned packed carefully and undamaged with your details inside and details of any replacement you require (so we know where it has come from in order to complete your refund). Please be sure to pack the product with care (e.g in the same manner it was sent to you e.g throws and fabric are rolled to avoid creasing) and securely - we cannot be held responsible for goods returned damaged - a claim has to made to the carrier by the sender, for damaged goods. Sender is responsible for postage costs.
We strongly advise that you send by any signed for Insured service such as recorded delivery or Special so that if lost you can make a claim against the carrier. For items of value over £49 (maximum recorded delivery cover) we recommend that you use Parcelforce (at local Post Offices) or Special Delivery and make sure the insured value is adequate. We cannot take responsibility or refund for any items lost or damaged in transit (i.e items that we have not received back or are received back damaged)
Tel & Fax: +44 (0) 1255 475 498
Post: The Buchanan Studio. 5, Buchanan Units. Stephenson Road. Clacton On Sea. Essex. CO15 4XA
International - Please boldly label the parcel 'Returned Goods' or it may be subject to import duty, VAT and extra handling charges, charged by Customs and Excise and could be as much as £100, which is the customer's responsibility (as above) *
Return address: The Throw Company Ltd., The Buchanan Studio. 5, Buchanan Units. Stephenson Road. Clacton On Sea. Essex. CO15 4XA
* Although we will endeavour to recover these costs from Customs and Excise (where applicable) on behalf of the customer we have no obligation to do this. It is a long complicated, protracted procedure and may take as long as 6 weeks.